Contact Us

Ready to start your mortgage application process, review your insurance, book a meeting, or just have a general enquiry?

Fill out the form below and get in touch with one of our friendly team. Alternatively, feel free to give us a call at anytime on Freephone 0800 668 623.

We look forward to hearing from you!

 

 

What should you do if something goes wrong?

At Tony Mounce Mortgages & Insurance we take customer service standards very seriously. If you feel that we have not met your expectations or let you down in any way, then we would be very grateful for your feedback.

You may use our internal complaints process by contacting our Administration Manager by telephoning 03 365 8625, Option 4, or by emailing admin@tonymounce.co.nz or in writing to PO Box 29521, Riccarton, Christchurch 8440.

If we cannot agree on how to fix the issue, or if you decide not to use our internal complaints process, you can contact Financial Services Complaints Limited (FSCL). This service will cost you nothing, and will help us resolve any disagreements.

FSCL can be contacted through their website www.fscl.org.nz , by email on info@fscl.org.nz or by telephone on 0800 347 257.