Our Customer Stories

Our Customer Stories

Read how our guidance has helped
customers reach their goals.

Simon and Katie buy their first home, and peace of mind

Location:
Woodend, Canterbury
Situation:
Buying first home and finding life insurance policy
Adviser:
Katy Pheloung and Tony Mounce
We were looking to buy our first home and get life insurance in the process. We had tried to talk to our bank but found them difficult to deal with.

We chose Tony Mounce Mortgages & Insurance as our advisers because everyone we talked to was easy to deal with and talked us through every step of the process without any pressure.

We spoke to them about our options and what it would take for us to get a mortgage, then went back to them a year later when we were in a position to go ahead.

A positive outcome without the stress
The outcome was perfect — we got a mortgage on the terms we wanted and have been able to build a beautiful home we designed ourselves.

The team stayed in contact with us every step of the way and made the process as smooth as it could be. We didn’t have to spend hours on the phone with the bank arranging anything or causing needless stress.

Customers for life
Our experience was awesome, and we’ll happily go to them again for any mortgage or insurance needs in future. They made every step of the process so easy, and everyone has been lovely and amazing to deal with.

You really feel like the team go above and beyond to get everything right for you. - Simon and Katie Cartwright

Claire and Hamish expand their portfolio

Location:
Christchurch
Situation:
Refinancing to expand investment property portfolio
Adviser:
Tony Mounce
TMMI have been a huge part in the foundations of our investment strategy, and still are. As we’ve progressed and grown over the years, we have always valued their opinion and advice.

Without this we wouldn’t be living the life we are today, which is a direct result of the investment decisions we’ve made. We like the no-nonsense ‘just get on with it’ approach and TMMI always seem to find a way to make it happen.

Plus, they are extremely responsive and available to help when needed. - Claire and Hamish Wilson

Glen Colquhoun has been using Tony Mounce for over 20 years

Location:
Christchurch
Situation:
Purchasing investment properties
Adviser:
Tony Mounce and various other team members
A 20-year relationship built on empathy from day one
Tony Mounce Mortgages & Insurance has been there since day one, helping me obtain finance to purchase rental properties.

I have a long and outstanding working relationship with Tony Mounce, which now spans over 20 years. I have found Tony and his highly professional team to be exceptional in helping me secure finance for me to move ahead.

I use TMMI for all financial lending services and have dealt with different team members, including Tony along my journey.

100% satisfaction keeps Glen going back
The Tony Mounce team are excellent and have a high level of empathy. I receive 100% satisfaction in my dealings with them, which is why I continue to use and recommend their services.

I rate my experiences as superb; Tony and his team have helped me reach financial freedom through their great service, in acquiring competitive finance for me to reach my goals. - Glen Colquhoun